We want to give you the best possible service.
However, if at any point you become unhappy or concerned about the service we provided to you then you should inform us immediately, so we can do our best to resolve the problem for you.
In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. Please note that, if you cannot resolve an issue or problem with the person dealing with your case/transaction then you are entitled to make a complaint. You may complain either by telephone (01253 292848), or in writing to Martin Hillson at our Blackpool office. If the complaint is regarding Martin Hillson then Simon Barrett will deal with the complaint in his place. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.
A complaint to the Legal Ombudsman must be made:
• Within six months of receiving our final response to your complaint
and
• No more than one year from the date of the act or omission being
complained about; or
• No more than one year from the date when you should reasonably have
known that there was cause for complaint.
Contact details:
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
There may also be a right to object to the bill you have received by applying to the court for assessment of the bill under Part III of the Solicitors Act 1974. If all or part of the bill remains unpaid then this firm may be entitled to charge interest upon it.